Orders are shipped between 1 - 3 days upon receipt via USPS, UPS, or FedEx. We typically ship on Monday, Wednesday, and Friday (exceptions at the holidays, weather events, etc). Once your order is shipped, you will receive an email notification letting you know that your Goods are en route.
Orders typically take 2-5 shipping days to arrive at your doorstep, this does vary per shipping service, especially during busier times of year. We aren't responsible for delayed or lost/stolen shipments. We do offer UPS or FedEx shipping which includes insurance, which is recommended. **More shipping info below.
Please don't hesitate to contact us if you need something shipped immediately for a special occasion - or if you have any questions for that matter, and we look very forward to hearing from you!
All online shipments are carbon neutral. We participate in Shopify's Planet Millenium plan - which purchases carbon credits for each online order as well as helps to fund green carbon offset technologies which absorb carbon for 1000+ years. We also use 100% recycled boxes, packing paper, & paper tape - all of which can be recycled.
Merci Beaucoup & enjoy your Goods!
**Invoices are not included with packages due to many orders being sent as gifts, your receipt is your order notification email.
**Orders sent First class USPS don't automatically include insurance. Insurance is required to replace orders that have gone missing during shipment (a thankfully unusual occurrence). You will need to file a claim & then the order will be replaced. Priority USPS, UPS, or FedEx orders do include insurance. USPS claims can be filed here, FedEx here, & UPS here. Heads up that FedEx & UPS claims are far easier to submit and more likely to actually receive payment for damaged/lost goods.
**Returns/exchanges - Unfortunately these are not possible due to the hygienic nature of the soaps and body care products. Made to order items are also not return/exchangeable. For the rest of our products, if items are like new, an exchange is possible within 14 days of purchase with proof of purchase. As a small business, we are not able to pay for return shipping.
**Shipping Internationally: We are happy to ship to you wherever you are in the world! Sselect your country from the list and when shipped via USPS, estimate 7-15 days for arrival. If shipping via USPS, tracking and insurance are sometimes unavailable, so we are not able to guarantee your package against being lost or stolen. (We haven't had any issues to date, knock on wood.) If you would like to ship via UPS or FedEx internationally contact us by phone or email, to receive shipping price & separate shipping invoice.
**We frequently use upcycled shipping boxes & protective shipping materials, including bubble wrap, compostable shipping peanuts, & recyclable air pockets.
**Sales or discounts do not include gift sets, books, first aid kits, or Little Sun Products.
**Glycerin Soap - High quality glycerin soap naturally attracts moisture from the air. If your soap has a little of the protective waxed shipping tissue stuck, give your Bird or Bar an initial wash, this is completely normal for a handmade soap. The BirdSoaps are carefully wrapped in 100% recycled tissue paper to protect their shape during shipping.
**Privacy Policy - We never share your information with anyone. If you sign up for our newsletter, your email is stored via our newsletter software (flodesk), we don't keep any of your data on file or share your info with anyone.
