Shipping & Shop Info
Orders are shipped between 1 - 3 days upon receipt of payment via USPS, UPS, or FedEx. (Did you know that USPS boxes are Cradle to Cradle Certified? How great!) We typically ship on Monday, Wednesday, and Friday. Once your order is shipped, you will receive an email notification to let you know that your Goods are en route. Orders typically take 2-5 shipping days to arrive at your doorstep, this does vary with the USPS especially in 2020. We aren't responsible for delayed shipments. We also offer UPS or FedEx shipping if you prefer a more timely shipping method. *More shipping info below.
Please don't hesitate to contact us if you need something shipped immediately for a special occasion, or if you have any questions for that matter, and we look very forward to hearing from you!
Merci Beaucoup & enjoy your Goods!
**Invoices are not included with packages due to many orders being sent as gifts, however you will receive an email receipt in your order notification email.
**Returns/exchanges - Unfortunately these are not possible due to the hygienic nature of the soaps and body care products. Made to order items are also not possible to return or exchange. For the rest of our items, if items are not damaged, an exchange is possible within 14 days of purchase with proof of purchase. As a small business we are not able to pay for return shipping.
**Shipping within the U.S.: If you select USPS: Priority mail typically takes 2,3 shipping days & First Class Mail 2-5 shipping days to land at your doorstep, shipping times do vary with the Post Office. If you select UPS shipping, I would typically allow 3-5 days for delivery.
- Orders sent First class USPS don't automatically include insurance. Insurance is required in order to replace orders that have gone missing during shipment (an unusual occurrence). Priority USPS, UPS, or FedEx orders do include insurance for the value of your order.
**Shipping Internationally: We are happy to ship to you wherever you are in the world! Just select your country from the list and shipped via USPS, estimated 7-15 days for arrival. If shipping via USPS, tracking and insurance are unavailable, so we are not able to guarantee your package. (We haven't had any issues to date, knock on wood.)
**We frequently use upcycled shipping boxes & protective shipping materials, including bubble wrap, compostable shipping peanuts, & recycleable air pockets.
**Sales or discounts do not include gift sets, books, first aid kits, or Little Sun Products.
**Glycerin Soap - High quality glycerin soap naturally attracts moisture from the air. If your soap has a little of the protective waxed shipping tissue stuck, give your Bird or Bar an initial wash, this is completely normal for a handmade soap. The BirdSoaps are carefully wrapped in 100% recycled tissue paper to protect their shape during shipping.